MyMenoplan

Background

Many online resources on menopausal health do not solely focus on menopause or do not state risks of treatment recommendations or their sources of funding.
MyMenoplan.org, an NIH-supported website distilling over 25 years of research, was created to address this gap.
I contributed to this project as a quantitative UX researcher by comparing MyMenoplan and other websites by reputable non-profit organizations.

Process

Implemented fraud detection protocol to control survey response quality
Performed trial registration on clinicaltrials.gov
Performed statistical analyses on survey data and user logs to assess user perceptions and decision-making outcomes

Outcomes

Based on the pilot study, we found that interactive and health tracking tools on the website were driving the time spent on the website.
MyMenoplan was rated as more credible, attractively and user-friendly than the other websites, but did not significantly differ from the other websites in terms of influence over users’ intentions to talk to their doctor.
Users randomized to browse MyMenoplan reported that they were better informed to make decisions to cope with menopausal symptoms and to choose treatments.

Key Deliverables

Presentation Slides
Speaker at Quant UX Con 2022
Ng, Hui Xin. (2022) Quantitative UX Methods for Understanding Health Info-Seeking Behaviors. In CN Chapman, KZ Xu, M Callegaro, F Gao, and M Cipollone, eds. (2022). Proceedings of the 2022 Quantitative User Experience Conference (Quant UX Con). June 2022, Sunnyvale, CA.
Snyder, L. B., Newton, K. M., Ng, H. X., Reed, S. D., Guthrie, K. A., Zambrano, V., & LaCroix, A. Z. (2025). Positive impact of a menopause website – MyMenoplan.org – on treatment intentions, knowledge, and decision making: A randomized controlled trial. Maturitas, 199, 108630. https://doi.org/10.1016/j.maturitas.2025.108630